PROPERTY POLICIES

THESE POLICIES ARE MEANT TO PROVIDE PROPER ORGANIZATION AND EFFICIENCY TO OUR BUSINESS AS WELL AS TO ENSURE OUR GUESTS A SMOOTH AND HASSLE-FREE ACCOMMODATION PROCESS AND EXPERIENCE.

Breakfast included

Maximum occupancy per room is 2 guests.

The minimum age for all guests is 12 years of age and are considered as adults for accommodation purposes.

We require a credit card to hold on file at the time of booking. We accept most major credit cards (read more about secure transaction below). Cash payments in dollars only for foreign guests. Checks are not accepted.

Check in time is 15:00, and Check out time is 12:00.

Guaranteed early check-ins and guaranteed late check-outs have a cost of half of one nights stay.

If you do not wish to pay a guaranteed early check-in or late check-out you may occupy the room upon availability. If the room is unavailable luggage may be safely stored at the hotel and guests are welcome to access all hotel facilities.

Cancellations Policy:
Cancellations 15 days or less is full charge.
Cancellations prior to 15 days of check in date get a 50% charge of the total stay
For multiple stays, the cancellation policy will apply starting at the first check-in date and all nights will apply as one full stay
Cancellation policies based on hotel local time”

Modifying Reservations: We will make every effort to accommodate changes to your reservation based on availability and our cancellation policy. To request modifications please contact our Reservations Desk at info@hotelcarmenere.com or call +562 2204-6372

It is highly recommended booking our trusted chauffeured pick-up and drop-off service however, it is your responsibility to provide timely and accurate information regarding flight schedule. You may add your taxi pick-up or/and drop-off during online booking on our website or you may request it to add it to your reservation at info@hotelcarmenere.com To learn more see FAQ further below

No pets are allowed; no exceptions.

Any special request must be cleared with us within 48 hours of your booking.

OUR AIM IS TO PROVIDE A RELAXED AND QUIET ENVIRONMENT FOR OUR GUESTS. TO THIS END PLEASE ADHERE TO THE FOLLOWING RULES.

* Visitors: We kindly ask You to register any visitor at the reception as soon as they arrive

* Smoking is not ever allowed indoors (only permitted in the garden area)
* Noise: We ask guests enjoying social gathering in the common areas to keep it quiet after 12pm. No noise can be made after 1am both inside or outside the building

* Unruly guests: We reserve the right to refuse service to unruly guests who behave in a manner that make other guests or staff feel uncomfortable and/or threatened, or who are disrespectful to the privacy of others. We expect all guests to behave in a friendly manner that does not disturb or interfere with the enjoyment of other visitors, or put themselves or others in danger. Profanity, unruly or unsafe behavior are not tolerated. Any person causing a nuisance to others or who don’t comply with hotel rules will be required to leave immediately and may result in cancellation of the accommodation without refund

* Security conditions: It is forbidden to bring and keep inflammable materials in the rooms, use personal electric heaters, spoil furniture and disturb other guests. As we take care of your personal safety and safety of others, as well as a quiet atmosphere on the hotel, it is strictly forbidden to be in a state of strong alcoholic intoxication. The hotel staff has a right to refuse to serve a guest, being in a state of strong alcoholic intoxication. In this case money for the booked and prepaid services is not returned

* CARMÉNÈRE does not discriminate on the basis of race, color, gender, religious belief, nationality or origin, sex orientation or disability. We expect guests to do the same towards each other

ALCOHOL POLICIES – We do not serve alcohol

Feel free to visit and enjoy browsing the wine selection from our wine cellar.
Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.

Frequently Asked Questions

How do I make a reservation so that it is guaranteed?

method 1: Simply book online on our website. You will be asked to enter your credit card information in our secure encrypted server.
method 2: Send us an email with dates and room you would like to reserve. You must provide a credit card information to secure your room if you use this method.

Will you charge my credit card upon receipt of the card information?

We may charge the 50% required deposit. Usually however we will not charge your card until you check-out, so that you may add all your consumptions at the hotel.

How safe is my credit card information in your website?

We use Secure Credit Card handling using the industry standard VeriSign data encryption

How far are you from the airport?

19,3km (miles), 27 minutes by car. see map here

Do you provide a taxi pick up/drop off service to the airport?

YES. You may add this service to your reservation during online booking on our website or email us at info@hotelcarmenere.com. To schedule your transportation to and from the airport please provide us with your flight number, airline and estimated arrival time. With this information we will arrange transportation to the hotel. This service will be added to your reservation and you can pay it together with your stay at check-out.

The current values for the service are:
Airport -> Hotel $ 55.00 USD (Van 65.00 USD)
Hotel -> Airport $ 50.00 USD (Van 65.00 USD)
Prices are for service (not per person)
The driver will be in arrivals holding a sign with your name. The journey takes about 30 minutes. You do not have to worry about the payment, language barriers, currency exchange, dishonest services, or lift your luggage into the car. Our aim is to create the most relaxing environment during those stressful moments entering and exiting the country. For your comfort our staff will review flight times and changes periodically to plan for any schedule changes. We strongly recommend booking your taxi through the hotel.

Do you have parking?

There’s no parking inside the hotel property, however street parking is free outside the hotel. Our staff will keep vigilant of your vehicle however any damages or theft will not be the hotel’s responsibility. Please keep in mind the following: free street parking is in high demand during the weekdays (daytime) and widely available at nighttime and all throughout the weekend. Additionally, municipal street parking is broadly available on adjacent Condel and Seminario avenues all week long at low fees based on time of usage (night is free there). Municipal workers will give you a receipt when you park, then you pay cash when you leave the parking spot. We highly recommend using public transportation during your stay in Santiago.

Do you serve dinner/evening meals?

We do keep pastries and snacks at our complimentary coffee bar available 24/7. Carménère does not serve evening meals. Additionally, we have available for purchase natural snacks, made by small local companies, such as fruit or veggie chips, or bottled natural juice drinks made from organic fruits (no additives).

Each bedroom has a folder containing a list of all the closest restaurants and pubs all within 1 or 3 blocks away, together with copies of their menus and a map showing their location. Most of them do deliver.

Our complimentary organic Coffee bar includes traditional “Mate”, distilled water dispenser and an ice maker during summer season for your iced tea/coffee or cold drink.

Can I check in early?

Yes. You may check in as early as 9:00 am. Guaranteed early check-ins and guaranteed late check-outs have a cost of half of one nights stay each.

If you do not wish to pay a guaranteed early check-in or late check-out you may occupy the room upon availability. If the room is unavailable luggage may be safely stored at the hotel and guests are welcome to access all hotel facilities.

Regular check in time is 15:00, and Check out time is 12:00

Is it a problem if I wish to leave very early?

No. A self serve Continental breakfast is available on request, make sure to tell us a day in advance. Taxis can be booked for any hour but must be reserved in advance.

Can I check in late?

Yes, we have a ‘late entry’ system setup for our guests. Just let us know of your special circumstance during your booking, and our night personnel will expect you and possibly surprise you with a midnight snack.